饭店管理（双语） 知到智慧树答案2024 z41091

第一章 单元测试

1、 Room service refers to food and beverage services delivered to a guest’s room．（ ）

A:对
B:错
答案: 对

2、 Hotel product is perishable.（ ）

A:对
B:错
答案: 对

3、 Hotel chain refers to a group of hotels with the same brand name．（ ）

A:对
B:错
答案: 对

4、 Franchisee refers to those who manage the brand and sell the right to use the brand name．（ ）

A:对
B:错
答案: 错

5、 The majority of hotel brand own the hotels．（ ）

A:对
B:错
答案: 错

第二章 单元测试

1、 Top-level managers can supervise the work of fewer persons than can subordinates at lower levels．（ ）

A:对
B:错
答案: 对

2、 Each employee should report to only one boss for a specific activity．（ ）

A:对
B:错
答案: 对

3、 Span of control refers to the number of people one supervisor can effectively manage．（ ）

A:对
B:错
答案: 对

4、 Hotel G.Ms must be able to utilize conceptual skills、interpersonal skills、administrative skills and technical skills to be effective．（ ）

A:对
B:错
答案: 对

5、 Orientation is the process of providing basic information about the organization that should be known by all of its employees．（ ）

A:对
B:错
答案: 对

第三章 单元测试

1、 Typically the selection decision is made by the Human resource department．（ ）

A:对
B:错
答案: 错

2、 H.R is both a line and staff function．（ ）

A:对
B:错
答案: 对

3、 HR department belongs to staff department．（ ）

A:对
B:错
答案: 对

4、 The turnover level in hotel is high．（ ）

A:对
B:错
答案: 对

5、 Upselling training is usually provided for desk agents.（ ）

A:对
B:错
答案: 对

第四章 单元测试

1、 Lodging is a service business.（ ）

A:对
B:错
答案: 对

2、 Service is an attitude as much as it is a skill.（ ）

A:对
B:错
答案: 对

3、 Concierge is the individual within a full-service hotel responsible for providing guests with detailed information regarding local dining and attractions, as well as assisting with related guests needs.（ ）

A:对
B:错
答案: 对

4、 Service Quality refers to the consistent delivery of products and services according to expected standards.（ ）

A:对
B:错
答案: 对

5、 Moments of truth is always negative.（ ）

A:对
B:错
答案: 错

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